Help
Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.
GENERAL QUESTIONS | ORDER QUESTIONS
GENERAL QUESTIONS
- Where are you located?
- 3900 Martin L King Jr Way, OAKLAND, CA 94609-2316
- Where do I park?
- Street parking is available. You may also park in the 39th Street alley located on the south side of the store.
- What are your hours?
Sunday 12PM–4PM
Monday 10AM–6PM
Tuesday 10AM–6PM
Wednesday 10AM–6PM
Thursday 10AM–6PM
Friday 10AM–6PM
Saturday 10AM–6PM
- How do I contact you?
- Visit our Contact Us page
ORDER QUESTIONS
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If I find a book on your site, does that mean it's currently in stock at your store?
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Not necessarily. If your order is time sensitive, please call us at (510) 652-2344 to confirm availability.
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I received a confirmation email. Does this mean that my order is ready to be picked up or has been shipped?
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No. This just means that we've received your order, you will be contacted when your order has shipped.
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When will I get my book(s)?
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For in stock orders we strive to ship them within 7 business days and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
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What if I need to return something?
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Please review our return policies and contact us with any further questions.
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What forms of payment do you accept?
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We accept credit cards (Visa, MasterCard, Discover and American Express) and if you're picking up in store, you may also pay in cash.
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How can I check the status of my order?
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Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.
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