Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • 3900 Martin L King Jr Way, OAKLAND, CA 94609-2316
  2. Where do I park?
    • Street parking is available. You may also park in the 39th Street alley located on the south side of the store.
  3. What are your hours?
    Sunday           12PM–4PM
    Monday          10AM–6PM 
    Tuesday         10AM–6PM
    Wednesday    10AM–6PM
    Thursday       10AM–6PM
    Friday             10AM–6PM
    Saturday        10AM–6PM
     
  4. How do I contact you?

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?

    • Not necessarily. If your order is time sensitive, please call us at (510) 652-2344 to confirm availability.

  2. I received a confirmation email. Does this mean that my order is ready to be picked up or has been shipped?

    • No. This just means that we've received your order, you will be contacted when your order has shipped.

  3. When will I get my book(s)?

    • For in stock orders we strive to ship them within 7 business days and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.

  4. What if I need to return something?

    • Please review our return policies and contact us with any further questions.

  5. What forms of payment do you accept?

    • We accept credit cards (Visa, MasterCard, Discover and American Express) and if you're picking up in store, you may also pay in cash.

  6. How can I check the status of my order?

    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.